I was working on my computer when suddenly a huge black and white alert box popped up on my screen telling me not to click off this page without calling the number below or my Internet would be disconnected to keep my computer problem from spreading to others on line. Out of fear, I called the number. Ian, a computer tech assistant who said he was from All American Tech answered my call. He said my computer had serious problems and they would fix them and put on an anti-virus program, KEEPSAFE for $150. He transferred me to this Dave, another assistant. I was caught off guard and authorized that service with my master credit card. This was on Oct. 6th, 2017. The following day, Oct. 7th, 2017, Mike, who said he was head of the Techs, told me I had had at least 14 incidents of people trying to break into my computer info and that I was very high risk for Identity Theft. He wanted to install an additional Identity Theft Program for $399. Out of fear I authorized it, but I was out of town and told him I did not want it installed until the following Tues. the 10th. I started feeling maybe this was a scam. I called my credit card co. and stopped the card and changed my number. Then I called All American Tech back on Friday the13th and canceled the Identity Theft Protection. I specifically told them I did NOT want it installed and did NOT want to be charged for it. However, I received two receipts via emails. The first was the $150. for the KEESAFE anti-virus program. I had a family member who knows computers, take that program back off and run malwarebytes on my computer. It took off 60 some suspicious things it did not like. That told me they had not cleaned my computer or they had put things on that should not be there. The 2nd receipt was for the $399. Identity Theft Protection that I had canceled on Friday. I also called again first thing Tues. a.m. before the scheduled time for the service to make sure it got canceled. He assured me it would be a 0 transaction and I would not be charged. When I saw the charge had been put on, I called back today, Oct. 23rd. Mike then tried telling me that cost was for cleaning the computer. That is NOT what he said on the phone on the 7th. I don't recall hearing anything about a $399. cleaning charge, only that amount for identity theft protection. That was way too expensive. That is why I canceled it. He keeps telling me I'm confused. It is a scam, especially the way the pop up screen appeared scaring me half to death into buying unnecessary services. Mike said their co. did not put the pop up screen on. However, their number was the only one given to call. That is why I called them. It just doesn't all add up to me. I don't feel I should have to pay the $399. when I did not get the service for that charge.Show more...
I want the $399. charge removed from my credit card since I did not receive the Identity Theft Protection.
Identity Theft Risk: