Babecosmetics.com

• I requested a refund, for a reply and then nothing.

  By: Schase33 Jan 21, 2020
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  I set up a subscription with babe cosmetics in November of 2019. After my first order was received, I went to the website to check my account and change the card info connected with my subscription. Every time I tried to log in, the website gave me an error message. Stating “wrong password/email”. I requested my password. Got a link and changed my password. Could not change my account info. Tried to log in again, it stated I had no account associated with my email. This was in December. Now it’s January, I’ve tired to cancel my subscription MULTIPLE times. They shipped out the next box right when I finally got a reply to my email for a refund and subscription cancellation. Haven’t heard back. There’s a number, but it just plays music when you call it. When I try to log on now or request my password, it says I don’t have an account. Meanwhile, money is still being taken out of my account every month as of the 2nd of January.

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  • My demands:

  • I would like my money back and I don’t want another charge on my bank account

  • User Recommendation:

  • Stay away

  • Resolution:

  • Unresolved

  Complaint #: 49785
  • Also reported:

    • Agents:

    • Laura Holt

    • Monetary damages:

    • $71.90

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• Taking unauthorised payments

  By: kellytorr Jan 16, 2020
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  Signed up for a one month 'free' trial to be told I have to pay for a second month before I can cancel. This was not communicated before I signed up. I signed up for a one month 'free' trial of BabeBox on the 8th of January 2020, paying for the shipping which was USD 7.95. On the 14th of January 2020, I saw on Facebook that multiple people had complained of being scammed out of their payment details to be charged for a second month, even when they genuinely did not want the box of cosmetics (after seeing how poor quality the cosmetics were). After seeing these reviews, I immediately emailed BabeBox customer support email to cancel my order and subscription. I was then told I have to pay for a second month before I can cancel. 'Since the BabeBox offer is two-months and grants the 1st box for free (shipping only) and the 2nd box for 29 USD + shipping, the subscription can be cancelled after the 2nd box starts processing.' This was not communicated in the sign-up process nor in any of the confirmation emails I received after signing up. After emailing, the replies I have gotten have come from Virtual Assistants and are the same message copied and pasted repeatedly. This company now holds my payment details (which they do not allow to be changed or deleted on their website) and refuses to cancel the subscription, even after I said I would ship the box back at MY expense. I am disgusted at this company and I honestly will not be purchasing anything that is US-based after my experience with them. I hold all emails that have been sent and received, including the initial order confirmation email.

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  • My demands:

  • Cancel my subscription that I did NOT authorise.

  • User Recommendation:

  • Stay away

  • Resolution:

  • Unresolved

  Complaint #: 49592
  • Also reported:

    • Agents:

    • Cally Wu

    • Monetary damages:

    • $42.98

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• Steal money, and cheap NOT cruelty free makeup

  By: Evil_kween Dec 02, 2019
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  This company is a scam. Do not get this subscription service. The first box is not free. And the products are made in china and not cruelty free. Their pictures are deceptive and you will not be receiving any products like the picture.

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  • My demands:

  • Do not sign up for this subscription and report the website for scam so other can know

  • User Recommendation:

  • Stay away

  • Resolution:

  • Unresolved

  Complaint #: 47816
  • Also reported:

    • Monetary damages:

    • $35.00

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