I am a 61-year-old single disabled Detroit, Michigan resident. I live on a fixed income. Most of the time, I find it difficult to make ends meet. Purchasing food is a chore I have trouble doing because I only make so much money every month. Forced to choose between paying bills, buying food or purchasing the many medications I take daily.
I have a checking and savings account with Bank of America. I have a debit card associated with this account. One afternoon I was checking my statement and found fraudulent purchases on my debit card. My account was in insufficient status. My AT&T bill, my insurance both health, and death policies, phone, utility, and water bills are directly paid from my checking account. None of these bills was paid because Bank of America gave my money to someone not me of course to play nearly $500.00 worth of games on Face Book. Several other charges were also charged to my account bringing the total with $35.00 insufficient funds charges to the tune of nearly $800.00.
I had no phone, AT&A, water, nor heat, lights, medications, or food at this point because they gave all my money away. By the way, this was over a three-month period. I could not call to make a fraud report so I did the neat best thing. I made a report on line. I knew that was not normal procedure so as soon as I borrowed money from my son to pay my phone bill I called and made a proper fraud repot which was a mere few days later.
I reported the charges to Bank of America’s fraud department at: 1(8770 366-1121. (Claim #140 2111 06 974 on account ending in (9849). There were two claims involved, but I only have one reference number.
They assured that they would investigate the charges and find out who was making these charges. They temporarily returned my money to my account. I paid my bills bought food and meds.
I followed their instructions to the letter. They first mailed me a short form, which I filled out and returned to them. Then in a few days, they took my money back and told me that I made these charges. I asked them what else I could do to prove that I didn’t make the charges. They told me to call the companies and dispute the charges with them individual accounts. I made the calls and reported to them. They still denied me and kept my money. I then went back on line to their escalation department. First I spoke with someone named Garcia at 1 (866) 445-6496 and reported my problem to her. Garcia told me that she would look into the matter for me to no avail. They still denied me. This time I phoned a Mr. Vaughn Henry who made similar promises. When I could not make any headway with him, I phoned the fraud department again and asked them if there was anything else, I could do to make this thing right. They told me to call Face Book and make a report with them. I did that. They told me that they would check into the problem. I made them close the Face Book account. They did close the account. Still nothing happened when I called back and told them my findings. Again I asked what I could do if anything.
This time they told me to make a police report. I did make a Police report. (Police Report #1403170226.) They still didn’t help me after I called back and gave them the police report number.
Bank of America gave my money away without my permission. Then temporarily gave it back. Then they raped me a second time and took the money back. I would like to find out if this is happening to others. If so I would like to try to get a class action suite opened against the Bank of America.
I want the entire $800.00 back or I would like to start a class action suite against them.
Identity Theft Risk: