I signed up with this site for Inmate calling , a few days later I wanted to cancel after calling the number on their site to find out it is no more than a fax number
( not costumer service ) . when i tried to get my money back , I received a message saying they dont refund. (COMPLETE THE NEXT STEPS TO RECEIVE YOUR INMATE CALLS.
STEP 1: Give the NEW NUMBER to inmate.
STEP 2: OPEN PREPAID ACCOUNT WITH THE INMATE COLLECT CALL COMPANY, deposit funds and register your NEW NUMBER.
STEP 3: Accept the collect call you already prepaid for it.) (VI.-REFUNDS.
Full refund for number and minutes not provided, No refund all others, you are buying a local telephone number with long distance minutes on it to save in your calls Camelcomm purchased in advance the telephone number and package of minutes for you, our providers do not issue refund to us even if the service was not used.
WARRANTIES OF SERVICE
It is up to the customer to determine if this system is the correct way for him /her to save money in their calls. Camelcomm is a long distance provider not a collect call provider. Customer is responsible to know the rules to receive collect calls and pay facility fees.
If you want to dispute any charge on your statement, you must notify us within seven (7) days after you receive your statement from your bank or credit card issuer. If you do not dispute the charges within seven (7) days, you waive any right to contest the charges. Customer agree to pay Camelcomm a processing Dispute fee of $200. To dispute a camelcomm charge on your statement, you must contact us by email at [email protected])
have my money refunded
I don't recommend them
This is supposedly a phone service for jailed inmates. They claim the service works for ANY jail. This is false. It DOES NOT work with the facility my loved one is in. They advertised $4.99 for 100 minutes of inmate calls. This was false. I was charged $11.98 and received NO SERVICE OR COMMUNICATION After canceling my account in accordance with website instructions. Attempts to resolve through company resulted only in sarcastic emails from a "hotmail.com" address...refusing refund. Website claims customer will receive a "welcome" email with instructions to use the service....this is false. I never received any such email. This company is preying on vulnerable families attempting to communicate with their incarcerated loved ones and needs to be STOPPED! I hope no one else gets scammed by this immoral person. Please help me and other vulnerable families.Show more...
Refund the unauthorized charge to my account. Ensure this fraudulent company is put out of busuness.