Daikokutokyo.com

• Internet fraud leading to over USD8640 loss

  By: joannesu Oct 18, 2015
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  I am a victim of this site (www.daikokutokyo.com) and their Facebook name Daikoku Group, which pretend to be a renowned Japanese 2nd hand shop Daikokuya (real). This Daikokutokyo site claimed to sell authentic Hermes bags and offers 100% money back satisfaction guarantee and authenticity guarantee. I ended up paying USD8640 for 2 fake Hermes bags. And they have made all the excuses to avoid giving me a refund, and now lost contact. I hope to report this case to avoid more potential victims falling into the same trap.
  
  
  Details:
  
  (1) Finding the Daikokutokyo website and made Enquiry
  On 17 Aug 2015, I was browsing the internet and found this site. I had made some enquiries about the bags and their retail stores in Japan. They have responded in professional manners stating that they have 19 stores over Japan. Also the website has be set up to be very professional and the customer service person, namely Hiro Yamada ([email protected]) seems to know the product well. They guarantee all the Hermes bags they sell are authentic and offer a life-time 100% money back guarantee. They also offer a 7-Days return policy if you don't like the product.
  
  So I have decided to order 2 bags from the site on 17 Aug 2015. After putting the 2 bags in the online shopping cart and submitted order, the next day (18 Aug 2015) they have sent a order confirmation in a very professional and proper template confirming the order for confirmation.
  
  (2) Confirmed order of 2 Hermes Bags, Proformer invoice and money transfer detailed received
  On 18 Aug 2015, I confirmed the order details, the 'account department' ([email protected]) then sent me a pro forma invoice, as well as the bank-in details as pasted below:
  
  ">For International Order, kindly make payment by Bank Wire Transfer to our representative bank below:
  
  
  >For Japan Customer order only (Pay Japanese consumption tax 8% + Japan marketing tax 12% = 20%) - Please make payment to: BANK OF YOKOHAMA – JAPAN
  Bank Wire Transfer to JAPAN.
  Name of Bank: BANK OF YOKOHAMA
  Name of Beneficiary: HASHIMOTO HARTOMO
  Account Number: 7639813768712
  Address of Beneficiary : 2-8-2 Nihonbashi, Chuo-ku, Tokyo 103-0027.
  SWIFT Code: HAMAJPJT
  
  >For Europe Customer order only - Please make payment to: CITIBANK – ITALY.
  Bank Wire Transfer to ITALY.
  Name of Bank: CITIBANK
  Name of Beneficiary: DIDI SOERYO HARTOMO
  Account Number: 7647235670898
  Address of Beneficiary : Citi Italy, Via Mercanti, 12, 20121 Milano, Italy.
  SWIFT Code: CITIITMXSEC
  
  >For Customers order – United States, South East Asia Country (including Singapore, Malaysia, Hong Kong, Philippines, Indonesia, Thailand, Taiwan) and all Others Country - Please make payment to: STANDARD CHARTERED BANK – SINGAPORE.
  Bank Wire Transfer to SINGAPORE.
  Name of Bank : Standard Chartered Bank
  Name of Beneficiary: DIDI SOERYO HARTOMO
  Account Number: 56-2-997419-6
  Address of Beneficiary : Suntec Tower 4, 6 Temasek Boulevard, #32-05 Suntec Tower 4, Singapore 038986.
  SWIFT Code: SCBLSGSG"
  
  (3) Money Transferred
  I made the payment on 19 Aug 2015 via Wire Transfer from my bank. Hiro Yamada then sent an email to confirm they have receive the bank slip, and the account department will take 1-3 days to clear the payment, then they will dispatch the bags. On 21 Aug, Hiro sent me an email acknowledge the payment and provide a very professional update as below:
  
  ">Order ID: 585
  Date Ordered: 18/08/2015
  >Your order has been updated to the following status:
  Shipped
  >To view your order click on the link below:
  http://www.daikokutokyo.com/in...
  >The comments for your order are:
  Your shipping status as below:
  1) Full Payment received 21st Aug 2015.
  2) Shipment document, Insurance document and Export Tax Free document prepared.
  3) Item hand over to shipping company on 21st Aug 2015.
  4) Schedule to submit document to Japan Custom on 21st Aug 2015.
  5) Schedule to SHIP OUT on 24th Aug 2015.
  >Please reply to this email if you have any questions."
  
  (4) Confirmation received from Daikokutokyo that the order has been dispatched via a forwarder company Kyowa-Kaiun
  On 24 Aug 2015, Hiro sent me an email and confirmed the bags are being shipped out. And on 25 Aug 2015, when I asked about the shipment waybill number, Hiro’s reponse:
  
  “>For Shipping, We do not use tracking number, we shipping use Consignment number.
  
  >Our appointed shipping company: 協和国際海外運送 株式会社
  TEL：+81 (3) 39795219
  Your Item Consignment number: 3424567876587624595JP
  >Your shipment is shipped out 24th Aug 2013.
  >We will update your shipping status 1 week after your shipment is shipped out.
  >Please be patience during shipping period, you order bags is cover with insurance, you will received your order bags in good shape. Please read our shipping issue below:
  >shipping issue,
  International Shipment: It takes 14-21 business days. The delivery time on international shipment will vary depending on the customs clearance in difference country.
  >We use our appointed shipping company to ship your item. Your item will be cover by insurance, and our appointed shipping company also helps to settle the custom tax issue in your country, so our customer will avoid custom import tax.
  >Normally it only takes less than 14 days to arrived destination.
  >Please Take Note:
  We DO NOT suggest using Japan Express Post/Fedex/UPS, as we have face damaged in shipping Birkin Bag. And we do not take any responsibility if Customer wants to use Japan Express Post / Fedex / UPS. Japan Express Post / Fedex / UPS does not cover damage insurance.”
  
  (5) Shipment Status update of the bags
  
  On 2 Sept 2015, when I followed up again re the shipment status. Hiro’s response:
  
  “>Order ID: 585
  Date Ordered: 18/08/2015
  >Your order has been updated to the following status:
  Shipped
  >To view your order click on the link below:
  http://www.daikokutokyo.com/in...
  >The comments for your order are:
  Your shipping status as below:
  1) Order Item SHIP OUT (24th Aug 2015).
  2) Shipping Status: In Transit Location: Manila International Airport, Philippine (1st Sep 2015).
  3) 2nd Shipping Status: In Transit Location: Singapore International Airport, Singapore (8th Sep 2015).
  4) 3rd Transit Location: Kota Kinabalu International Airport, Malaysia (15th Sep 2015).
  5) Estimate Date of Arrival Destination (Hong Kong): 19th Sep 2015.
  >Please reply to this email if you have any questions.”
  
  I had queries on why did the shipment need to be toured around so many cities, but Hiro responded that their shipping company is reliable and covers all the insurance etc.
  
  (6) Correspondences before the bags arrived
  
  Several correspondences were made before the bags arrived, including:
  
  - (7 September) I enquired the location of the shops in Japan and Hiro even gave me 2 addresses in Osaka.
  - (9 September) I enquired about the availability of a particular bag shown on the website, but Hiro said that one is sold out, to a regular Korean Customer 2 days ago.
  - (16 September) I enquired about the authenticity of the bags, Hiro assures all the bags would be authentic as they have a 15-years experience team to authenticate the bags, and they provide a lifetime 100% refund. And he reiterated there is the 7-days 100% refund return policy if the customer wants to return the products within 7 days after receiving the products.
  
  (7) Arrivals of the 2 bags
  The bags arrived on 17 September 2015, when I opened the boxes, I was shocked because the bags are certainly not authentic and they also came with fake Hermes Invoices. The codes pressed inside the bags can reveal the authenticity of the bags.
  
  I immediately sent an email to Hiro and requested for refund. In my email I mainly complained that the products were wrong (one of the bag was wrong model and the other one has the wrong year stamp) , as I didn’t want to directly point out that the products are fake which might ruin my very slim change of getting a refund.
  
  Hiro professional replied that they can fully assist me in handling the Return for Refund process, and referred their ‘Export Manager’ Kimura to handle my case.
  
  (8) Invalid return address
  From 18 September to 1 October 2015, there were many correspondences. In summary:
  - Kimura said he was out-town until 25 September, and he will send me a Return for Refund form to fill in when he returns to Japan.
  - I have filled in and return the Return for Refund form on 25 September
  - 28 Sept, Kimura has sent me an address in Kyoto and asked me to mail the bags back by normal mail instead of courier to avoid custom check. I have checked the address and it is an invalid address. I’ve requested for a phone number to contact their staff to ensure the address is valid and I suggested to post by at least registered mail to avoid the bags being lost in transit. Since I have urged them to give me a contact name and number, they have completely ignored my mail.
  
  I believe the site (www.daikokutokyo.com) is still running and continue to attract customers with its professionally tailored website and customer service correspondences. I am reporting this site to alert the others.

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  • My demands:

  • Money back and take their site off

  • User Recommendation:

  • Stay away

  • Resolution:

  • Unresolved

  Complaint #: 14896
  • Also reported:

    • Monetary damages:

    • $8,640.00

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