FabulousPromGirl.com >> 6 complaints & reviews

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- Horrible quality obvious mistakes on dress stitching
  By: Jfederico Mar 24, 2015
  These people are crooks the same issue as the others before me. I wish I had been able to cancel it I tried right after I ordered it and they took the cash in minutes !! Change ur credit card # too!! You can never be to safe with these type of people.
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  - My demands:
  - Full refund
  - User Recommendation:
  - Stay away
  - Resolution:
  - Unresolved
  Complaint #: 11856
  - Also reported:
    - Monetary damages:
    - $135.00
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  - Yes (0) No (0)
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- Denied I Paid!!!!!!!
  By: Pauter08 Dec 24, 2014
  I ordered my dress in hopes it would be here on January 7th for my Homecoming on January 10th. As soon as I ordered the dress $156.00 was taken out of my account. However the site put a hold on my order demanding that I pay. I resolved the issue but know its likely that my dress wont come in on time...
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  - My demands:
  - Refund!
  - User Recommendation:
  - Stay away
  - Resolution:
  - Unresolved
  Complaint #: 10774
  - Also reported:
    - Monetary damages:
    - $156.00
  - Did you find this complaint useful?
  - Yes (4) No (0)
  - Leave a comment
- Poor quality material
  By: SCHOMP Apr 29, 2014
  Do not order their dress. They look beautiful on picture, but once you receive it, the material is poor quality, the seams are falling apart, the dress looks used.
  They will give you a hard time to return it, and their policy has lots of loop holes holding you responsible for the bill, and without a dress. DO NOT USE THEM>
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  - My demands:
  - Full refund
  - User Recommendation:
  - I don't recommend them
  - Resolution:
  - Unresolved
  Complaint #: 7266
  - Also reported:
    - Monetary damages:
    - $176.99
  - Did you find this complaint useful?
  - Yes (3) No (0)
  - Leave a comment
- Misrepresenting product: what is pictured online, NOT what we got
  By: Nina521 Apr 01, 2014
  The dresses depicted online look nice, but actual quality is VERY poor and when requested to return the item, you get the run around. The offer less than 10% to "fix the problem" ( half the beading not completed). And if you DO wish to return you must pay shipping to China, and they will"look at the item to determine if defect was their fault" then decide to give you 20 to 40% back
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  - My demands:
  - Full refund
  - User Recommendation:
  - Stay away
  - Resolution:
  - Unresolved
  Complaint #: 6560
  - Also reported:
    - Monetary damages:
    - $311.00
  - Did you find this complaint useful?
  - Yes (3) No (0)
  - Leave a comment
- Prom Dress Buyer Beware!!
  By: Raelie Mar 08, 2014
  We order a non-custom dress from this vendor. The return policy states that if you contact them within 48 hours - you can arrange a return. I contacted them within 24 hours and was told that I should either 'gift' the dress to someone or sell it 'on my side'. When I wrote back and said that was an unacceptable response and that I was within their 48 window (and that this dress was NOT custom) I did not receive a response. I understand that I would need to pay the return shipping - but it's not looking like they will even give me that option.
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  - My demands:
  - Refund (-shipping) for an unworn item within the return period.
  - User Recommendation:
  - Stay away
  - Resolution:
  - Unresolved
  Complaint #: 5853
  - Also reported:
    - Monetary damages:
    - $94.00
  - Did you find this complaint useful?
  - Yes (1) No (0)
  - Leave a comment
- Not returning my emails
  By: trinabrown Jan 29, 2014
  fraudulent activities, different informant from website. I purchased a dress and they told me it would be here by 2/17 now they are stating that it will be here on 3/4 which is after the event. Tried emailing and no one is returning my call and there is no phone number listed
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  - My demands:
  - Full refund
  - User Recommendation:
  - Stay away
  - Resolution:
  - Unresolved
  Complaint #: 4767
  - Also reported:
    - Monetary damages:
    - $116.00
  - Did you find this complaint useful?
  - Yes (4) No (0)
  - Leave a comment
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Profile
- Beiijng
- Beijing
- China
- http://www.fabulouspromgirl...
- +86-1-352-108-4631
Names reported
Agents:
- Jennifer Satterlee
Managers:
- Jennifer Satterlee
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