FAQ

  • Consumer FAQ:

    Q: Is ScamGuard free to use?

    A: ScamGuard is a free consumer-driven website. Anyone can publicly report suspicious or deceitful activities of organizations and individuals.

    Q: Will ScamGuard release my personal information?

    A: Only your username will be public information. Unless required by the court or a subpoena, no other personally identifying data will be shown or released.

    Q: Can I remove my complaint after the company resolves the issue?

    A: You cannot remove the complaint, but you can mark it as "Resolved" to show that the issue has been resolved. However, the company/individual can request a complete removal, If the complaint has been "Resolved" with no additional complaints submitted for a period of 90 days. Each removal request is handled on a case-by-case basis.

    Q: Can I add information to my complaint after I submit it?

    A: You may add public comments to your complaint at any time.

    Q: Does ScamGuard investigate complaints?

    A: We do not investigate the complaints reported to us. Our main purpose is to warn the public about scams and unlawful activities on and offline. However, we assist government agencies with their investigations when required.

    Q: What if a complaint posted is false?

    All Users are subject to full and sole responsibility (to our absolute exclusion) for their actions while using our Site and for any content provisions or submissions made to our Site by them or their agents or allowed parties, and agree that in no case shall they engage in activity which is or may be viewed as malicious or harmful including without limitation: engage in activity which is or may be viewed as malicious or harmful including without limitation: upload, post, email, transmit or otherwise make available any Content, including the making of any offers or statements, that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, false, misleading, vulgar, obscene, libelous, invasive of privacy, fraudulent, hateful, or racially, ethnically or otherwise objectionable; harm or discriminate against any minors or any persons of any suspect classes or engage in any activities which are or may be viewed as attacking, infringing or denying the Civil or Constitutional rights of any person or party; stalk, harass, or threaten any person or party; facilitate gambling, gaming, lotteries, raffles, contests, sweepstakes and/or any other activity featuring the award of any prize, discount, fee, pay-off, bribe or monetary agreement (other than a bona fide business credit or return as would normally be provided in the regular course of a concerned business’ operations to resolve an unsatisfactory customer experience in good faith) in relation to the status of any submission, post, report or complaint, or Content otherwise offered in accordance with the provisions in these TOU; impersonate any person or entity, including, but not limited to, a ScamGuard.com representative, a Business Representative or a customer/consumer, falsely state or otherwise misrepresent your affiliation or experience with a person or entity, or violate any right of publicity or privacy right; attempt to disguise the origin of any Content posted to our Site or offered/provided through our Services or System; upload, post, email, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships; upload, post, email, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other intellectual property or proprietary rights of any party.

    Q: What happens after I create a complaint?

    A: After submission, your complaint will be published on ScamGuard.com. Business representatives can create a free account to contact you in order to resolve any issues.

    You may mark your complaints as "Resolved," which means they no longer negatively impact the company's rating. The meta title of the complaint that shows up in search engines will also reflect its new status.


    Business FAQ:

    Q: Can businesses communicate with the individual who created the complaint?

    A: Businesses can use ScamGuard's internal messaging system after creating their free account. Any complaints about your business will be automatically listed following account activation.

    Q: What if the complainant does not respond to my messages?

    A: If the complainant does not respond within three weeks, ScamGuard has the right to change the complaint status to "Resolved."

    A comment posted on the complaint will read: Due to the failure of the consumer to respond to the company’s attempts of communication, ScamGuard administration has changed this status to "Resolved."

    Q: Can individuals remove complaints after a resolution?

    A: Members are not able to remove complaints. A "Resolved" status will not negatively impact your business's ScamGuard rating. Relevant meta titles appearing on search engine results will be changed to reflect the resolution.

    If the complaint has been "Resolved" with no additional complaints submitted for a period of 60 days, you may request a removal of the complaint from the website. Each removal request is handled on a case-by-case basis.

    Q: Can we add a public response to a complaint?

    A: After you create and verify your free account, you may add an official comment to any complaint about your business. This response will be publicly displayed in a designated section of the complaint.

    Defamation clause: Under no circumstances does ScamGuard allow anyone to post defamatory or false information. ScamGuard may share full user information as part of a defamation complaint if required by the court or a subpoena.

    Please be truthful in your postings.