DO NOT under any circumstance send your computer to the Geek Squad for repair. I have a top of the line Sony Viao laptop that I paid over $1700 with all the bells and whistles. The laptop worked perfectly with the exception of a slight double image on the display screen. I called Sony and because it was out of warranty they instructed me to take it to the Geek Squad for repair. I live over 100 miles from the closest Best Buy so I called them. They sent me a return kit which was very nice and told me send it to them in Kentucky with a minimum charge of about $80. No problem so I went about packaging it up to send off to them. Because of all the negative reviews I had read here, I put a piece of clear tape across the side of the computer where the two halves screw together. About a week later I received a call telling me my repair would cost $680 dollars! They told me the hard drive was broken. WTF, how can that be when the computer still functions? They said it didn't... a flat out lie. I told them no way and to return my computer. When I received it back, after paying the $80, I found that my laptop had never even been opened! The tape seal I put on it was never broken. The SOB's charged me $80 and never even opened my computer up to find the problem. When I got it back it still functioned perfectly except for the slight double image. They basically ripped me off for the $80 and did nothing. Oh yeah, I had to pay the postage both ways too. I took the laptop to a local repair man who fixed it in less than 10 minutes. A loose connection was the only problem and now it functions perfectly! I hope Sony knows what rip off artists the Geek Squad are. This type of service is really unbelievable. Should have token it locally in the first place. FU Geek Squad and Sony too for allowing them to have their repair business.Show more...
Return of money