I purchased a bike on Hadiyansyah.com bike store through Paypal. Their prices are great. I was a bit nervous though so I contacted Paypal and asked their advice since they are providing this store with a payment choice. Paypal recommended sending the $ "for goods and services" instead of to a person, and my purchase would be protected in case the bike did not arrive or arrived and was not what I was expecting. The bike store gives you an email to mail to.
I was able to email the owner regularly until my payment posted, then on response to emails. I tried to call but no one spoke English and they just hung up on me. I was given a tracking # with Indo Cargo Express and it appeared that the bike left Indonesia to Singapore and then to China... but nothing after that. I had no idea if the bike was shipped to the US via air or boat. Customs told me I would need a Bill of Lading # or Sea Bill # to track it in customs but I never received one after contacting the bike store AND the shipping company via email numerous times. I could never get anyone to answer the phone at Indo Cargo Express. After a month and a half the tracking just disappeared from the Indo Cargo Express site.
I contacted Paypal and requested a refund which they gladly offered to give me after waiting 10 days for the bike store to respond to the complaint.
Don't bother with this site. The prices are a way to lure you in and then, once they are paid they ignore you. A true scam indeed!!
Paypal also reported the business to their supervisors and plan to do an investigation to discontinue offering Paypal as a payment option!
My demands:
All of my $ back...which paypal gladly did
User Recommendation:
Stay away
Resolution:
Unresolved
Monetary damages:
$647.00
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