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Labigail.com
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Purchase 2 pair of boots
By: Jan 20, 2020Purchase 2 pair of cute boots in November, waited till December and emailed them and their excuse was they had trouble but that they would send again and until this date I haven't seen no package or have I heard from them
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My demands:
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Get my money back
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User Recommendation:
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I don't recommend them
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Resolution:
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Unresolved
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Also reported:
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Monetary damages:
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$79.00
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Yes (2)
No (0)
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Monetary Loss
By: Jan 08, 2020I ordered 2 pairs of boots from their website. After 3 weeks of not hearing anything I reached out to their customer service thru email (no phone numbers) to ask where my product was. I was informed that due to the holiday season they would get them to me as quick as they could. Long story short, I got scammed out of money in purchasing what I thought were super cute boots only to receive a cheaply made pair of boots that resembled nothing close to what I thought I ordered. I tried requesting my money back only to be told I would “love” my boots. I am not pursuing getting my money back as I don’t want to risk my account getting hacked.
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My demands:
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Somehow get my money back without having to give them any more information
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User Recommendation:
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Stay away
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Resolution:
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Unresolved
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Also reported:
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Monetary damages:
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$69.95
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- Did you find this complaint useful?
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Yes (6)
No (0)
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False advertising
By: Jan 08, 2020Order a pair of women’s boots, it took more than a month to deliver and I received a pair of cheap made boots, no like the ones in the photo they advertise on the website. There is no way to leave a bad review and nobody answers the phone. I requested my money back through paypal and I will get an answer in a month. Paid $43.98
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My demands:
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My money back
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User Recommendation:
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I don't recommend them
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Resolution:
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Unresolved
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Also reported:
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Phone:
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+86-1-316-716-6983
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Monetary damages:
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$43.98
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- Did you find this complaint useful?
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Yes (4)
No (0)
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Sending cheap knockoffs-false advertising
By: Dec 31, 2019I originally ordered 2 pairs of boots the first time it said my card was declined so i waited a day or so then decided to try a different card to purchase the 2 pair of boots and it went thru fine, after waiting over a month I finally received a package from them and opened up the bag(not even packed in a box) and received 2 pair of cheaply made boots that are no where close to what they advertise on the web site so i sent a email requesting a refund and telling them the reasons and the reply i got back was could i take pictures and explain the difference and so i did all that and the next reply i got was that the product looked fine to them could i accept a 6$ gift card to keep the product. So I sent another email stating no that was not acceptable that i wanted my money back or the boots that i paid for as advertised on their web site and to give me the address to where i could return them. Well the next reply i got was that they could be returned but could i accept a 8$ gift card and to keep the boots because they said that the boots came from china and that shipping would be very expensive to return the items and still did not give me a return address. In the meantime i received another email saying that my package from them was on the way, so apparently the first time I tried to order boots and my card was declined I guess they took it upon themselves to run my card again, well this time it went thru, i contacted them about that and they stated that no it was the same order and that tracking wasnt updated. But not true because a few days later, i received 2 more pairs of cheap knock off boots so now i havr 4 pair of boots that I dont want and can't seem to get a refund just get offered 6-8$ gift cards.
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My demands:
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A refund of 139.96 or the boots the same as they advertise on the web site
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User Recommendation:
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Stay away
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Resolution:
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Unresolved
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Also reported:
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Monetary damages:
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$139.96
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- Did you find this complaint useful?
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Yes (6)
No (0)
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Took my money and wont give me my stuff or refund
By: Dec 13, 2019I ordered three pairs of boots on labigail.com over 3 weeks ago. Nothing has shipped and they wont give me my money. They dont have a number to speak to anyone. Just a message place where they contact you after one business day. They are ignoring my requests for a refund. I didnt realize they were scammers I sent my money too until after I paid for boots and read the reviews. I have all the emails etc.
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My demands:
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My money back since this is a fake website
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User Recommendation:
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Stay away
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Resolution:
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Unresolved
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Also reported:
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Monetary damages:
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$110.00
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- Did you find this complaint useful?
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Yes (7)
No (0)
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Knowingly sending me a lesser product
By: Dec 12, 2019I ordered boots off of off this site, and after I recieved them it was extremely cheap knockoffs of what they were advertising on their site. I contacted their customer service asking for a full refund and they are only offering a 5 or 10 dollar gift card and for me to keep this item I can never wear.
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My demands:
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I would like a full refund and for them to be held accountable for knowingly selling falsely advertised products.
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User Recommendation:
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I don't recommend them
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Resolution:
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Unresolved
Additions by the complainant: Dec 20, 2019Just a small update......I went back and forth with them for almost 2 weeks with no resolution. They offered me a 12 dollar giftcard that is specifically for their site, so I lost the money I spent on these boots. Please don't order from here.
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Also reported:
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Monetary damages:
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$32.00
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- Did you find this complaint useful?
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Yes (7)
No (0)
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Comments:
Sonya Grover Wilson
Jan 20, 2020 2:54 PM
It took two months to get the boots. They are not what was advertised. They are very cheap and are already coming apart. I requested a refund, they refused, said it cost too much to send them back. They offered me a $6 gift card. We have been going back and forth and each email they up the amount of the gift card. It’s up to $13, the gift card is only good for their products. It’s really sad that they are getting away with this.
Sonya Grover Wilson
Jan 20, 2020 2:50 PM
Cheaply made plastic boots, I want a refund.