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Labigail.com
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Cheap plastic boots
By: Feb 13, 2020Ordered what was advertised as leather hoots, good stitching on the soles and zippers. Took 3 months to get them even though I requested they cancel the order and refund my money 4 times. Arrived today, cheap plastic that smells like the glue holding them together. No stitching at all, soles are plastic as well. No thing like advertised or the picture.
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My demands:
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Refund
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User Recommendation:
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Stay away
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Resolution:
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Unresolved
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Also reported:
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Monetary damages:
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$100.00
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- Did you find this complaint useful?
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Yes (5)
No (1)
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Scam
By: Feb 13, 2020Ordered 4 pair of boots from labigail.com late Nov 2019. Half the order arrived late Jan 2020 the other half in Feb. I really expected them to be cheaply made because of the price paid for them but none of the boots looked anything like what the website advertised. Have been emailing back & forth for about 2 weeks now to either get a refund or exchange for boots that at least look like what they advertise. So far I have only gotten emails like the other complaints, please accept $5, $8, $10 gift card to keep boots, shipping to return is very expensive, etc. I will keep emailing & trying but sure that my money is lost & the boots will end up being thrown in the trash. I had read some reviews & they were good...guess those were false & made by someone within labigail. Only stumbled across this site tonight. Just my luck! DO NOT ORDER FROM THIS SITE. IT IS A CRAZY SCAM.
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My demands:
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4 pail of boots that actually look like what is on the website or a refund of all money.
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User Recommendation:
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Stay away
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Resolution:
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Unresolved
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Also reported:
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Monetary damages:
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$156.00
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- Did you find this complaint useful?
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Yes (0)
No (0)
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Fake Boots
By: Feb 12, 2020I ordered boots in October 2019, w waited, waited and waited they finally came. I was very disappointed that the boots do not like anything like the picture it was supposed to be. I contacted them by email, wanted to know how to send them back and I get the run around.
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My demands:
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I want my money back asap
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User Recommendation:
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I don't recommend them
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Resolution:
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Unresolved
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Also reported:
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Monetary damages:
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$45.00
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- Did you find this complaint useful?
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Yes (0)
No (0)
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Products received were not what was advertised - Horrible
By: Feb 12, 2020Ordered 2 pairs of boots in mid-November 2019. Didn't receive them until the end of January 2020. The boots received looked NOTHING like those advertised. Sent several emails before I received a response, asking me for the difference and to send them pictures. I sent a responding email calling out specific details and even sent a comparison photograph between the product received and the catalog picture. Their response was saying the product looked find and color variation would depend on the product received and then asked if they fit properly. I responded yet again with the comparison photographs clearly indicating the catalog item vs the product received and again indicated I want a refund per their No Hassle return policy, which I also included in prior email. Waiting on a response, but from reading the other reviews, I doubt I will get any resolution.
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My demands:
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Return address for full refund per their no hassle policy
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User Recommendation:
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I don't recommend them
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Resolution:
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Unresolved
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Also reported:
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Monetary damages:
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$69.00
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- Did you find this complaint useful?
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Yes (0)
No (0)
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CHEAP PLASTIC BOOTS
By: Feb 10, 2020After waiting 6 weeks for these shoes, I have to say that I am EXTREMELY disappointed.
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The boots are NOTHING like what the description says nor do they look ANYTHING like the photo.
I am NOT HAPPY with this purchase. I will NOT be recommending these shoes, let alone this company to anyone.
I bought a pair of boots for money I may have just thrown away. I will not be wearing these boots. I will not even donate them.
I have NEVER been more disappointed with a purchase than I have been with this one. They are AWFUL looking.
The "product" looks NOTHING like advertised. I am EXTREMELY disappointed. I have written a review on their site and I will continue to do so. I will NOT put the things on my feet. Period! Each time I ask for my money back, they offer me a "gift card"...I just want my dang money back...-
My demands:
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REFUND
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User Recommendation:
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Stay away
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Resolution:
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Unresolved
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Also reported:
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Monetary damages:
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$57.00
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- Did you find this complaint useful?
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Yes (1)
No (0)
- Leave a comment
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2 mths no product, no reply
By: Jan 22, 2020December 2nd I ordered 2 pairs of boots because they advertised that their product is made for high arched feet, waterproof boots, ect. I needed new fall/winter boots because my current one has a small holes in it. I've waited two whole months so far while contacting them and still no product. The only reply I have received was a poor grammar response that due to the holiday season, it's busy and the boots will ship the following week. It is also coming from China I've recently found out that out, where I thought they were made in the USA and now I'm worried that IF this package ever comes, it will come with the new, unfamiliar, deadly virus in China and surrounding countries. Do NOT purchase from this company!
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My demands:
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A response from the company and my money back please.
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User Recommendation:
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I don't recommend them
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Resolution:
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Unresolved
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Also reported:
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Monetary damages:
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$80.00
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- Did you find this complaint useful?
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Yes (9)
No (0)
- Leave a comment
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Comments:
Tandra
Feb 04, 2020 3:36 PM
Sounds like I am not the only one that has been had by this company. Website says 2-3 day refund, LIES. False advertising of product. Oh wow the boots I ordered were not at all what the picture showed. Cheap Cheap Cheap!! Constant emails totaling 36 as of today 02-04-2020. Won't give me the address to return. Have you checked the shipping they keep asking. Just tells me they don't think much of their own product if they don't even want it back. Keep offering $5 credit with a 5 or 8 gift card. I just want my money back. I have filed a complaint with the Better Business Bureau. Haven't gotten anywhere with that yet. I WANT ALL OF MY MONEY BACK. Don't order from this company ever!!! Rip OFF Artists
mary
Jan 21, 2020 8:51 PM
sound just like my story.. I hope they get closed down
Mary
Jan 21, 2020 8:49 PM
I order a pair of boots in November 2019 got the boots in January 2020 they were not what I ordered at all made very cheaply they smell odd and i paid 45.87 I e-mail them to get a refund they wanted me to keep the boots and give me a 5 dollar gift card to their site I said no I ant my money back then the emailed me again offering 8 dollar gift card I said not to that then they asked if I would take a 10 dollar card OMG! I justed wanted my money back and no luck they said the shipping would be so costly. that I should just keep the boots . so I just gave up o I know I would never get my refund. so don't buy from labigail.com they are a scam.
Sonya Grover Wilson
Jan 20, 2020 2:54 PM
It took two months to get the boots. They are not what was advertised. They are very cheap and are already coming apart. I requested a refund, they refused, said it cost too much to send them back. They offered me a $6 gift card. We have been going back and forth and each email they up the amount of the gift card. It’s up to $13, the gift card is only good for their products. It’s really sad that they are getting away with this.
Sonya Grover Wilson
Jan 20, 2020 2:50 PM
Cheaply made plastic boots, I want a refund.