Approximately 18 months ago I went into a site and a pop-up came up supposedly from Microsoft, warning me that someone was trying to hack into my computer. It said if I didn't ring their number to clean up my computer that they would shut down my computer. Then over the past couple of weeks they have been sending harassing phone calls saying that if I don't pay them $2000.00 AUD to cancel my account then the account will continue and I will still have to pay a further $2000.00 AUD for continued coverage. I told "Bob Pearson" (who had an Eastern Indian/Pakistani accent and I could hear children in the background) that I had been trying to contact them months ago to see whether the 12 month contract had expired on the email they had given me but the emails just kept bouncing back. He said that they had sent numerous emails to me concerning this "new issue" but when I double checked my emails, I definitely did not receive any emails from them. He said if I did not send $999.99 USD that they would debit $2000.00 AUD from my MC account which they did have the details of as well as the password from my laptop. I have cancelled my MC when I contacted my bank and I have changed my laptop password as well. He became quite verbally aggressive when I said that I wanted an email of this so called "contract" that he was referring to and what dates they had supposedly sent me emails about continuing this so called cover. I was having security problems so got coverage from Norton. When I told him this he said that they provide different coverage. He kept trying to confuse me.Show more...
A full refund.
Identity Theft Risk:
I clicked on a site and when I opened the page the computer froze and a pop up came up to ring Microsoft.It turned out to be live technologies and spoke to Kim who informed me to that I needed to pay to clean computer because it was being attacked by someone to steal personal information.He convinced me to allow him to log in to my computer to fix the problem.Which ended up costing me $2200 Australian dollars from my credit card.Supposedly to give me 12months security.Six months later begin ringing constantly to refund some of the money because he said they weren't allowed to operate in Australia.Then they convinced me to log on so they could refund the money but transaction refunded more than they intended so then they had to take some off, iThey then took everything they put in back and by then had access to my credit card and have since taken another lot of money out. Have used money out of my account to buy software whichI did not give authorization for and has happened on 2 separate credit cards which have since been canceled.Totaling $700 Australian dollars,Show more...
money back would be great
I don't recommend them
Identity Theft Risk:
-was opening a link for a tv show online (for free), and got a new window pop up informing me of a threat to my computer security, urging me to call a number given
- called and was greeted by man with middle-easter accent who introduced me to Live Technologies Inc.
- he asked what I used the computer for, and what model it was
- He informed me that my computer was being attacked by someone looking to steal my photos, my passwords, and my personal information
- he gained remote use of the computer after reminding me cleverly about the many attacks lunched on people's online security today (fear mongering) and asking for my details
- after bringing up a (fake) image to show me the progress of the viruses apparently attacking the computer, he had me give credit card information directly over the phone so that I could pay for the clean up of the viruses
- then he presented various security packages, and I agreed to buy one
- I confirmed my address, email, and the last four digits of my license before they could begin 'fixing the issue' by remote access I had foolishly given
- It came to over $700 dollars Canadian
- over the time, I spoke with several polite and friendly men with similar accents who reminded me NOT to change my passwords, and that all threats had been fixed, and encouraged me to use my computer as normal (social media, banking, email, shopping) going onward
- they said they would call me again in a week or so to check on how I feel about the computer security
- But it only took me a few hours to realize my mistake and to cancel my credit card, change all passwords, and scan my computer repeatedly for issues to correct and for holes in my security
- my bank informed me I need to wait until the payment is posted to appeal the event and try to get my money back
- I am very worried for others who may fall prey to these clever scams
- I learned from this not to panic about online security, and to turn of wifi if I am scared by such a fear mongering pop-up
- Also, I am prioritizing learning about proper computer security to be better in the future
My appeal is for full money-back from this scam
Identity Theft Risk: