Bought into a timeshare in Cabo, Mexico on 4/18/2015. Salesmen would not except our AmEx card because of high fees. Asked for another card, Gave them our Selco card. They ran it through and it was denied because we didn't let Selco know that we would be using the card outside of the country. Then Leif wanted our AmEx card back and told us he could run it through Mazatlan and there would not be any fees charged to our card. My statement came at the end of April and I had fees of $580.00. I tried to call and email both salesmen. We were told by the salesmen we could reach them anytime by phone and or emails when and if we had any questions. Emails did not go through and phone number when I called it, I got a recording "this is not a working number. I tried several times and could not get through. On 5/11/2015 a Linda Cooper contacted me by email and wanted a scanned copy of our "ownership certificate" of the timeshare that we presently own and also a copy of the "escrow liquidation contract" that we have with them. In the presentation, we were told that LHI would sell our timeshare within 6 mos. for $35,000. and that would be money in our pocket. I explained to Ms. Cooper about the high fees on my AmEx card and that the salesmen said there would not be any fees charged to my card. She would report it to the resort so that they could get the salesmen's correct email and phone numbers to us. That never happened. Upon more email correspondence Ms. Cooper said her supervisor would call me. A couple days later, a Micheal Garrett called me and I explained the fee charges to him and that I couldn't reach either of the salemen, Leif or Curtis. He said, he would take care of it and would refund the fees to my card but it would take 30 to 45 days. Also said, he'd have the salemen get in contact with me.That never happend, either. Mr. Garrett also told me that I could get in touch with him through Ms. Cooper. Needless to say after several emails back and forth, I realize I am getting a run around from her and Mr. Garrett. My next email to her did not go through. She deleted her email. I contacted LHI customer service and Karol is suppose to call me on 8/3/2015 to discuss these issues. I have looked up this company online and have found out that they have scammed several people. I am just sick about this. Those two salesmen gave us a real good sales pitch and we were at that presentation about 6 hours and finally convinced us to buy. They were so convincing. Said we treat you like family, because we look at you as family, this was not a timeshare,but a home away from home, showed us pictures of their kids, told us about their kids, etc. I could go on and on. Now , I have fears of thinking they have no intentions of selling our existing timeshare and we can't afford two timeshares. I need to get our money back. I don't have $22,000.00 to just loose. AmEx has been disputing this for me, but the thing of it is that these fees are AmEx fee charges for using their card out of the country. I was unaware that they were so high. At this point, I want all of my money back. These two salesmen misled us into believing this was a good deal and they would sell our timeshare and also "guaranteed to buy back their timeshare for $129,000.00 in two years if we we're no longer able to use it because of our age and or just sell it back to them if we wanted. I just hope we can get out of this contract. I feel they have really scammed us. If this company was really on the up and up, we shouldn't be having these issues nor be getting this run around.Show more...
All my money back and out of the contract
Leif (Kaufman?), Curtis