Premiertvs.com

• Bait and Switch Tactics

  By: MaxIII Jul 27, 2015
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  Through PayPal, I purchased a 65" Samsung flat screen TV, model UN65U9000. After purchase, I received an e-mail which said my order was under "management review" and I would be contacted later. I then noticed the odd five letters -- "FAU/CA" -- at the end of the model number: UN65U9000FAU/CA.
  
  I called Samsung: They said they do not make any TV with the “FAU/CA” designation. They also said Premiertvs was not an approved reseller, and that if I purchased any Samsung TV from them, it would have no warranty.
  
  This was clearly an effort by Premiertvs to set up the classic bait and switch: include on my order confirmation a model that didn't exist, but which their salesmen would have surely told me was a "foreign model that doesn't work in the United States." Next bait and switch step: pressure me into buying the more expensive "U.S. model".
  
  I pre-empted their bait and switch games, however, by immediately canceling after I hung up from Samsung.
  
  Regardless of what tactics they would have pursued next, it is clear from their insertion of the bogus model number on my order confirmation that Premierstv never intended to deliver to me a legitimate Samsung TV at the price they had advertised.

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  • My demands:

  • Order Cancellation

  • User Recommendation:

  • Stay away

  • Resolution:

  • Unresolved

  Complaint #: 13709
  • Also reported:

    • Monetary damages:

    • $1,500.00

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