I believe I found their phone number listed under Apple tech support because I thought I had called Apple back for help reconnecting my iPad after a major issue 10 days earlier as I was told to do. The scammers posing as Apple asked if I used iTunes. When I said yes, he said he wanted to verify my personal information and read my Visa card number to me. I said I have changed to a master with the same bank and unwittingly gave my correct credit card number, thinking I was updating the recent change for iTunes access. I don't know if that was a trick to get my credit card info or if he really had my old number. There was some other personal information he had that was correct. He said he could help me get back into my iPad, he told me we had to access the iPad from another device. The things he said were consistent with Apple. I let him take control over my computer and of course, he claimed my security was seriously compromised; he said I was being accessed from somewhere in Romania as we spoke; I should have my computer completely cleaned asap. I was told I would lose everything on my computer in the cleaning process and it would cost $500. He then offered to connect me to a third party Apple approved tech support company directly, telling me they would charge about $200 less. I knew it didn't sound right and those prices sounded too high, but I was talking to apple and I knew they are trustworthy. I challenge what I was being told! finally said, "How do I know you are Apple." His answer to me was "How would I have your personal information if you weren't talking to Apple. Throughout the call, this scam artist had been repeatedly impatient with my inability to follow his instructions as quickly as he expected. I was rattled and embarrassed by this time. I thought Apple techs are always patient and polite and if I was exhausting their patience, I must be really stupid. Worn down and fearing that my bank account was being accessed, I didn't think I had time to look elsewhere for help, so I agreed to go with this Apple approved third party computer tech company. This part is the most important. This well thought out scamper told me I would receive a receipt and 1-year guarantee (which he first showed me) to print and keep in my files. At the bottom, I was to sign my name online. Once I signed, these scammers could provide written proof that I willingly entered into a contract with them. I hung up and called my son who advised me to unplug my computer and cancel my credit card and call the bank. To make a long story short, my bank will not cover my $300 American $400 Canadian loss. The scammer's phone number was on the useless piece of paper I printed, so I called them back and told them they were crooks and that I was going to report them If they did not refund my money. Someone actually called me back. I learned that $150 of the $300 American they charged me had been for 12 months of tech support which I neither asked for nor needed. The manager scammer sounded genuinely concerned that I was not a happy "customer" and when he could not convince me I had not been scammed, said he would return half the money to my credit card. He did not. This a real company based in Chicago but in the spot of the real address, they are liars and scammer, and they have thought it through.Show more...
100% Refund to my credit card $300 American
Identity Theft Risk: