On November 11, 2016, at about 4:00pm, I went to access my computer. When I turned it on a message board was in the middle of my internet page stating that a virus had been detected and I was not to try to turn-off the computer because it might result in loss information and to call the phone number listed.
I thought this is silly because I have Norton Security and they do a great job in detecting problems and taking care of them immediately. So, I did shut down my computer and rebooted only to find the message board still there. I did this several more time. Now I have all my banking and financial information on the computer and I needed access. I am no technical whiz so I don't know how to get inside the workings of a computer.
I had no choice but to call the number. I spoke to a person who called himself "Roger". He was not a technician but a person who was going to explain the situation. He mentioned that my computer was out of warranty and they were licensed to perform technical work for Microsoft equipment. He said my computer had basically been infiltrated by a Level One Virus. He gave me its name. However, there was so much technical jargon being thrown around that I cannot even remember the virus name being discussed. There was also a language problem because of this person's accent.
I tried several times to question the legitimacy of this virus and the company that I was contacted. He kept telling me that they were licensed by Microsoft and this virus was serious. When I said we are protected by Norton, he told me something that sounded like Norton could not handle this particular virus that had been building for years in my computer. What this all came down to was that if I did not hire them to fix the computer, I might not ever be able to gain access to my programs again. Again, I kept questioning what they were going to do and how they were able to detect this virus and Norton could not, and again they kept telling me that Norton cannot detect it and that is why my computer was compromised because I was on a shared network. This was now new information. I told this person that I did not share my computer with anyone. He then went into a long explanation of shared networks of which I still have no understanding.
I felt I had no real choice but to have this company fixed the problem for me though I had great reservations of having them have access to my computer and private information; and I stated this. There was no way to check them out since my computer was totally inaccessible. So, I guess I hired them to fix it.
They gave me several choices ranging from $199.99 for 6 months to $399.99 for 2 years. I chose $199.99. Then I was switch to there finance office where I had to give my credit card info including my 3-ditigit code on the back. Then I was switched to a technician who began the process. I saw all kinds of things and data being displayed before me on the screen, but with absolutely no idea of what I was seeing or occurring. The technician phoned me and guided me through several procedures which resulted in me reclaiming my internet and computer programming and files. This took about 80 minutes.
I was then returned to the financial office where I had to verify that the work had been agreed to and that the computer was repaired and confirmation of my credit card information. All in all the entire process took about two and one/half hours probably due to all of my questioning.
Though I had my computer back and was totally uncomfortable but what had just occurred and who these people really were. So, this morning I looked this company up on my computer and found many similar complaints based on how they got involved with people. Even BBB had complaints. Their mode of operation is the same. They lock down your computer without your permission and place this message board with a phone number to contact. You have no choice because you can do nothing to get your computer to work unless maybe you are a computer technician yourself.
I DON'T THINK ANYTHING WAS WRONG WITH MY COMPUTER. I think this was either fraud or a scam that I and others had no real choice but to comply or do without our computers. I want the charge of $199.99 removed from my Capital One credit card account and no future damage caused to my computer by Techmartlive Solutions.
Total refund back to my Capital One credit card and no future damage caused to my computer by Techmartlive Solutions
I don't recommend them
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