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TopResume.com
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Poor Product
By: Oct 30, 2018I paid for services from TopResume, to do a cover letter, resume and a LinkedIn profile. First let me say I have over 20 years experience in my field, and two Master Degrees. I received my first draft resume, which was poorly written, very entry level and missing a lot of key skills and experience. I sent my response in, which they did not change anything, wanted to argue with me about what I was saying about the resume. They assigned me to a 2nd resume writer, which was worse than the first. I marked up the whole resume, with comments and corrections and sent it back in, to show them the issues that I was having. They wanted to argue with me again that they didn't see an issue with anything. Horrible product, customer service. Do not waste your time or money on this company.
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My demands:
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Would like a refund, but the company refuses.
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User Recommendation:
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Stay away
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Resolution:
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Unresolved
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Also reported:
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Monetary damages:
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$349.00
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- Did you find this complaint useful?
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Yes (4)
No (0)
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I paid them for nothing
By: Oct 11, 2018I paid them for a service to be done in a week. It wasn't, I asked for a refund, they said no. They finally agreed to a partial refund and now they are ghosting me. It has been taking them 5-10 days to respond to my emails.
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My demands:
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Full refund
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User Recommendation:
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Stay away
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Resolution:
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Unresolved
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Also reported:
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Monetary damages:
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$350.00
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- Did you find this complaint useful?
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Yes (5)
No (0)
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Quality of Service
By: Oct 10, 2018Sent in all information and required fees for resume and cover letter. The first draft is so out of the box, misspelled words and glossed over important information including correct spelling of my name. This person has no knowledge of government resumes and how to shine. My recruiter said I am better off using my own resume with a couple changes rather than use the draft or anything there of. I have emailed twice and still have not received a response.
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My demands:
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Since some work was done, though not well. I want a portion of what I paid refunded or someone else to fix the resume
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User Recommendation:
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I don't recommend them
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Resolution:
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Unresolved
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Also reported:
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Agents:
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Katie Martin, Veronica
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Phone:
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800-604-1929
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Monetary damages:
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$219.00
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Yes (3)
No (0)
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No Service After Payment
By: Sep 20, 2018I placed an order online 12/09/2018. The company refused to provide service and ignored all correspondence.
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My demands:
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Refund
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User Recommendation:
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Stay away
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Resolution:
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Unresolved
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Also reported:
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Agents:
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Katie Warren
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Managers:
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Katie Warren
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Phone:
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800-604-1929
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Monetary damages:
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$168.00
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- Did you find this complaint useful?
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Yes (5)
No (0)
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SCAM, SCAM, SCAM
By: Aug 21, 2018DON'T WASTE YOUR MONEY! All they do is lie and make excuses. I paid for the Career Evolution Resume Writing Package and 48-hour Rush Service. I got the first draft from the first writer assigned to me well after the 48-hours had passed and all it consisted of was thesaurus vomit and fill-in-the-blank holes. The writer kept promising she'd have it done - Saturday morning, Monday morning, Monday evening, Tuesday morning, Tuesday evening...yet nothing, nothing, nothing. Then she makes the excuse she was ill. Then she had a death in the family. I'm sorry, I really am about the personal circumstances, but she had a responsibility to tell her management she could not take on the work if that was truly the case. Meanwhile, customer service makes excuses, says they'll refund the rush service fee. I get reassigned to a second writer and the same product - thesaurus vomit and fill-in-the-blank holes. I call and ask about the rush service refund and I get told I said the refund wasn't necessary (why would I continue to follow-up on it then?). I provided more than adequate information to complete the resume - two previous resumes, a detailed list of accomplishments, a career synopsis, and a list of recommendations. After two weeks, all I wanted was the resume they advertised, but ultimately they decided refunding my money was a better option than dealing with me. It appears no real work was ever done on the resume, as I asked to see progress. Sorry my expectation was that if you tell someone they'll have something by a certain time, it should actually be produced - guess that was too much to ask. I'll be shocked if I actually get my money back.
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My demands:
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Actually see refund they promised
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User Recommendation:
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Stay away
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Resolution:
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Unresolved
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Also reported:
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Agents:
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Jane H. Lin
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Managers:
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Brianna, Rena, Laurie
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Phone:
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800-604-1929
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URL:
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Monetary damages:
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$344.00
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- Did you find this complaint useful?
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Yes (13)
No (0)
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Disgraceful service
By: Aug 17, 2018This resume writing service is a disgrace and a joke. The writer assigned to me wrote a much worst version of my initial resume, which is evident by her lack of knowledge of the industry I am working in.
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I purchased the "Executive Priority" package, which was supposed to offer me the so-called "Executive writer - Top 10% of their network". Basically, the writer just wrote a shorter version of my initial resume which is less comprehensible, less appealing and where significant and relevant experience has been removed.
As for the "keyword optimized" feature praised on their website, my writer simply REMOVED all the important keywords, another clue about her lack of knowledge about the industry.
Moreover, the revision process is a joke. My understanding was that the writer would interact with me before submitting a new revision since I am limited to 3. The writer did not interact with me, took only a few of my comments into consideration for the second draft which ended up with 36 words removed compared to the first draft (which was already poorly done).
As far as the cover letter, it is a poor template that one can get for FREE by searching the web. Same applies to the LinkedIn review - it is not up to industry standard and poorly done.
When you try to contact them through their “support” channel ([email protected]) you wont even get an answer.
Avoid them at all cost!-
My demands:
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Complete refund
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User Recommendation:
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Stay away
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Resolution:
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Unresolved
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Also reported:
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Phone:
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800-604-1929
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Monetary damages:
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$349.00
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- Did you find this complaint useful?
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Yes (9)
No (0)
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Comments:
Alex P
Aug 29, 2018 1:36 PM
Do not use TopResume. The only positive part of my experience was the resume/CV assessment that I received for free. Here is a list of issues I had with the "service": - visually unappealing - incredibly bad grammar and refusal to make corrections (e.g., writer refused to remove periods at the end of bullet points. She argued that they aren't incomplete sentences because of imaginary pronouns and "this is how you write a professional resume") - position descriptions written in word salad that will misrepresent your experience and put you in an indefensible position if questioned during interview - low attention to detail (e.g., mixing experience between positions, EVEN AFTER being corrected in previous reviews/feedback) - very unsatisfactory customer service (writer was very argumentative with me on several points, even minor ones) - list goes on and on and on... At the end of the day, after 3-4 revisions, what I received is less capable than my current resume. I have little confidence in using it until I do significant revisions myself, which is beside the point of the service. This business relies on the 'all sales are final' clause and are unlikely to deliver a quality product, from my experience.
Brad
Jul 25, 2018 6:22 PM
Oh My God...I got this EXACT same reply from them!! Wow. And I thought they were going to be actually serious people. Nope, seems they are attempting to "automate" the review and rewrite process. Sometimes I despise tech people who think that automation can do everything. We ain't there yet. So glad I researched more!!
razorlane
Jun 05, 2018 8:15 AM
This is so funny -- I got the EXACT SAME REVIEW as you. Same language, same "recommendations," same everything. (Coincidentally, I'm also a designer.) After realizing a robot reviewed my resume I was no longer interested. I could tell because the excerpts "Katie Warren" pulled from my resume were totally botched, Frankenstein sentences that a human wouldn't have read.
Wendy keyes
May 20, 2018 8:23 PM
I wish I had seen the other reviews before paying for an executive level package with TopResume. The free "assessment" appeared helpful. I already had a good resume, but wanted it optimized for ATS systems and thought it would be more helpful to have a "professional" service do that for me. But after waiting nearly two weeks (they promise to deliver a first draft within one). I was appalled at the product. The cover letter was written so poorly, including sophomoric language and several grammatical and syntax errors, and failed to provide any relevant or meaningful content. They didn't even spell my name correctly (and there are only five letters to get right). It was clear the writer knew nothing about my field, and apparently cannot use Google to learn anything useful. The resume listed some generic sentences, and then left out nearly half of my experience and accomplishments. I complained and asked for a refund, but they refuse to provide one. The writer acknowledged how challenging this was because my own resume was already "really well written". Yet he did not bother to include any of that content on his own attempt. Instead, he sent a draft that was so generic and poorly constructed, that if used, it would destroy any chance of getting anywhere except the trash bin. It was so bad, I doubt they have a writer on staff who could produce something acceptable (or they would have assigned them in the first place). DO NOT WASTE YOUR MONEY OR TIME!
TeeJay
May 09, 2018 9:12 PM
https://uploads.disquscdn.com/images/f2ba130bba5ae1697d7e53af6016e02098c0213a0dac56a90ea5a6ad897289a3.png (Section as promised in my other posting.)
TeeJay
May 09, 2018 9:11 PM
Beware their "free resume assessment". As a designer, I use multiple different formats for my resume, depending on who's asking. TR provided me with an assessment, pointedly critical, which I largely expected based on what I submitted. I wanted to see if I could better impress their bots, so I signed up a second time (using a different email address) and submitted a completely rewritten and redesigned resume specifically targeted to ATS. Unsurprisingly, I received the exact same review, under a different "name"; though still citing all the same issues. Among the more absurd were that "I found your design to be visually uneven." Now my first resume was purposely uneven, because I was testing them for that specific feedback, so I expected that. The second was meticulously balanced for both visual readers and ATS scanners. And again, I am a professional graphic artist; I am fully aware of how to set, kern, lead and track type and, I'd venture to say, am just as, if not more, adept at doing so than whomever TR is "employing" to that end. (Though, they are more than likely simply using a template and not actually designing anything.) My second head scratcher was that "You should consider using a few more bullet points to increase the impact to the employer." ROTFLOL. I have 19 separate bullets in my skills section alone. NINETEEN. I also used bullets when listing the achievements under each job, bringing the total amount to 34 bullets in document. Third, my "reviewer" offered that: "When I read your resume, I did not find the kind of compelling language that would bring your work to life. Instead, I saw many passive words and non-action verbs." That's funny because when I did the rewrite, I made sure that every single accomplishment statement began with a recommended "action word" taken off a comprehensive list provided by The Muse. Every single one. And a few contained more than one. And, certainly, the language was both appropriate and well structured. I know because I took much of the language and syntax from OTHER professional resume writers. Ultimately, I found TR's free reviews to be a waste of time; they are simply canned responses provided by bots and they likely give the same, or nearly the same, summation to every resume. Of course, a REAL test would be to pay for one of TR's custom resumes, then submit it back to them and see how they review themselves. My bet is that they will find all the same common "issues". To underscore my point, I'll leave a copy of my bulleted skills section — the one TR insisted needs more bullets. To be clear — this is not the best graphic design, but a design aimed at fitting the profile recommended for ATS. The font is 10 - 11 point Calibri (regular and bold), which is the default font included with MS Word. And the section separators (lines and colors are supposedly OK for ATS) and column layout were all created directly in the word processing program. So there were no fancy bells and whistles or creative design elements that could have, or should have, confused the computer. I'll leave all you humans to judge its readability for yourselves.
Tri Watermen
Mar 28, 2018 1:32 AM
I too got scammed by this SOB's and they only refunded me half of my full pay and that's because I used AmEx. Pass the word out and please fill a complaint with BBB in NY. The more we all file formal complaints the better we'll all be. This company is using idiots to write our resumes. They can't spell nor do they do a full type and error check. Plus they make up positions instead of asking what we really do. Full SCAM Co.
TopResume Rep
Dec 04, 2017 7:39 PM
We explained in another post as to why we used a similar response for each complaint here. In the interest of our customers' personal information, the safest approach is for them to reach out to us by emailing us at [email protected] or calling us at 1-800-604-1929.
TopResume Rep
Dec 04, 2017 7:35 PM
Hi Claudio, we use an automated service only on the ATS portion of our critique. We have real reviewers critiquing the rest of the document.
Clyde Barrow
Nov 23, 2017 7:26 PM
I submitted my resume to TopResume service for a free preview and received a reply this week. Let me start out by saying that my gut-instinct told me that the overview that I received was setting me up for more sales on their end. I am a suspicious person by nature and I also have a high intelligence for reading people. I am not saying that TopResume isn't a legit and worthwhile company, but one cannot write resumes to cover every possible nuance to please every employer which I gathered from my review. Is the job market competitive? Yes, but you have to be honest in your resume, state the work you've actually done, and display knowledge, skills, and abilities. Being a "word-smith" turns me off and turns many employer's off too and I got the feeling that had I turned my resume into a warm and fuzzy, feel-good novel, my reviewer would have liked it much better. But in my career and field, that is a sure way to get a resume thrown into the trash bin. The first thing mentioned about my resume was its size and that it needs to be condensed. That is impossible because of the lengthy career that I have had in my field. In addition, I have already condensed it and tried to focus on actions, knowledge, skills, and abilities. No warm and fuzzy anecdotes; just facts. Next, I am told that I have no management experience. Now this comment floored me. Had the reviewer actually taken the time to read my background, he would have seen that I have had years of program management experience. However, here is the key as to why he stated that I haven none. In my "Management Score", I received a zero and this is because that in my job titles, not one of them have the word "Management" listed. When I hover my cursor over the score number, it states, "Your management score is calculated from position titles". Really? So if I lie and BS in my resume and put the word, "Manager" in every job title, I will get a nice, fat score? No thanks. I don't lie in my resume. Now, have I personally managed automotive sub-assemblies for Chrylser and Lear? Have I managed staff and production employees? Have I managed $150.0M governmental funding programs for military vehicles three years in a row? Yes. And all of this is mentioned in my resume, so why did I get a management score of zero? Next, my reviewer states that employers use an Applicant Tracking Systems (ATS). The ATS Score given me for my "Knowledge and Learning" environment is 97%, but "Common-End User Software" is only 0.91? Huh? I cannot even understand how those scores were assessed but they are completely incorrect. Finally, the "Less-Weighted Skills" are those that entail my entire career such as management systems, engineering, statistics, analysis, financial reporting and management, audits, documentation and records control, systems knowledgement, control plans, directorate of programs and teams, etc. As Marcus stated here in a post, "it's all smoke and mirrors". I have been complemented on my writing skills and my resumes so I will stick with my own abilities than to rely on someone who knows nothing of my career background and skills. I think that TR has its place, but one has to be very prudent and realize that their perspective, analysis, and re-drafting of your resume may not be what you are looking for and what an employer is looking for also.
soaringbrain
Oct 16, 2017 6:58 AM
Every response here is virtually identical, with a few changed words. Wow.. this is amazing.
soaringbrain
Oct 16, 2017 6:57 AM
LOL even the response rep is a robot.. wow
Claudio VdA
Sep 09, 2017 4:37 PM
And your reply confirms 100% that TopResume is just a group of bots :)
TopResume Rep
Sep 05, 2017 7:58 PM
Hi Dave, We're very sorry to hear about these errors and would like to get the situation resolved. If you could please send us your full name and email in a direct message on our Facebook page, and a rep will respond right away.
TopResume Rep
Sep 05, 2017 7:56 PM
Hi Claudio, We appreciate you writing in. We're sorry to hear that you did not find our free critique helpful. If you would like to discuss any of this further please feel free to reach out by either calling us on our toll free line at 1-800-604-1929, sending an email to [email protected] or sending us a direct message on our Facebook page, and a rep will respond right away.
TopResume Rep
Sep 05, 2017 7:51 PM
Hi Simms, We appreciate you writing in and are very sorry to hear that your experience was not positive! If you would like to discuss any of this further please feel free to reach out by either calling us on our toll free line at 1-800-604-1929, sending an email to [email protected] or sending us a direct message on our Facebook page, and a rep will respond right away.
Claudio VdA
Sep 04, 2017 8:59 PM
With a couple of colleagues, we sent CVs to TopResume asking for a review. The CVs contained inconsistencies that a human can identify in a second, but that are very hard to be found by a machine (e.g. a 60 years old person with a 20 years old picture) and... guess what? Nobody noticed about the inconsistencies, focusing on suggestions like "you should use .docx instead of .doc" or similar stuff. Your revisers are not able to pass the Turing test: YOUR CVs REVIEW IS MADE BY BOTS!!!!!!
Claudio VdA
Sep 04, 2017 8:53 PM
I am really skeptic about what you write. With a couple of colleagues, we tried some Turing tests on your service using the CVs that you are analyzing for free: the service is not able to pass it.
Claudio VdA
Sep 04, 2017 8:51 PM
I am sorry, but it is really hard to believe you. Your service is even not passing the Turing test! The service of TopResume is made by bots and bots are analyzing the CVs.
Simms Brooks Cate
May 08, 2017 9:26 PM
I've had my resume done professionally several times and this was by far my worst experience and the most expensive. I'm at an executive level and I thought it needed a brush up. First I was never contacted by anybody. When I asked where my resume was, I was told it was going to be late. Then I asked again and was told the person working on it was very busy. It finally arrived and was essentially my old resume reformatted. I thought I'd give it a go - I have applied for as many jobs matched my target and geography... When I went back to seek the guarantee of a job (60 days and I tried for 7 months), I was told I should have been applying for 10+ jobs a week. There are not 10+ jobs in my geography a week to even apply for even if I wanted to. I was sent a link with "career advice"... that's rich... Advice from people that don't know me, never took the time to even talk to me about writing about me! This company is essentially a scam and not professional. I should have read more about their terrible reputation before I tried them. Do not waste your time, energy or money on this firm. I'm reporting them to BBB and having my credit card company reverse the charges.
Dave
May 01, 2017 11:42 PM
Had a similar experience choose a $149.00 product which was riddled with errors, miss represented my degree and misspelled words and addresses which were provided with the correct spelling. Jumbled the ordered of jobs held. No response on followup, no employer follow....same as others complaints!
Joan Guevarra
Apr 27, 2017 2:43 PM
I don't usually write reviews or complaints but I just want to help people like me who wanted a professionally written resume. Jennifer J wrote my resume. She misspelled the word instructor and she submitted the resume without correcting the errors that I pointed out. The staffing agency told me that the skills page needs to be rewritten and the second page is completely useless. I now have to redo my resume and I cannot get a refund because I only purchased the $149 or basic package. I seriously wasted money on this. Please hire writers who can spell or are more thorough with their work.
TopResume Rep
Apr 05, 2017 2:24 PM
Hi Marcus, Thank you for writing in. If you would like to discuss any of this further please feel free to reach out by either calling us on our toll free line at 1-800-604-1929, sending an email to [email protected] or sending us a direct message on our Facebook page, and a rep will respond right away.
TopResume Rep
Apr 05, 2017 2:23 PM
Hi Ken, We apologize for the unsolicited emails! We can assure you we are not a fraudulent service and are here to help with your resume and job search if needed. If you have any questions or would like to discuss further, please feel free to call us on our toll free line at 1-800-604-1929, send an email to [email protected] or send us a direct message on our Facebook page, and a rep will respond right away.
Tomas
Jan 08, 2017 2:47 PM
Katie Warren is a con-artist in my view. She does not seem to be either competent or capable of evaluating curriculum vitae. I would avoid her services and Topresume.com.
TopResume Rep
Sep 29, 2016 3:15 PM
Hi JHS, We are very sorry to hear of this error! You should have received your updated materials and we want to make sure you do. Furthermore, we take these accusations very seriously and want to assure you we are not a scam. To get this sorted out quickly I'll need your full name and email address. If you could provide this in a private message on our Facebook page we'll get you taken care of right away!
Ken Dis
Jun 19, 2016 3:42 PM
This automaton Katie Warren keeps emailing me to spend money for a better resume, after reviewing what was sent The major problem with that is I never sent one to be reviewed and I have gotten no reply to what they did review and where they got the supposed info from. I only get more spam to spend money with them. IMO the pen name person Katie Warren & TopResume is a fraud service.
Marcus
May 23, 2016 3:06 AM
TopResume - Smoke and Mirrors TopResume is a owned by Talent, Inc in New York, the same company that owns JC Resume, Resume2hire, RezBiz, Reszoome, Guaranteedresume, CVNow and CareerPerfect. They take your order and farm it out to freelance writers. Keep in mind that a freelancer will get paid as little as $20 so if you think you will get a $200 value resume for the $20 paid to the freelancer, then think again. You never know what you will get to write for you, including the possibility of a freelancer from outside the US. Some customers have indicated that they went through 2-3 writers and still weren't satisfied. Read reviews from employees who have worked for Talent, Inc. https://www.glassdoor.com/Reviews/Employee-Review-RezBiz-RVW10031045.htm The trick to this business is to not to list a telephone number or address while constantly changing names when the reviews get bad. Talent, Inc. is located in New York city, while the Yelp review page for JC Resume is in San Francisco (with a disconnected telephone number). If the hidden reviews are counted, JC Resumes has nearly 100 1-star reviews. http://www.yelp.com/biz/jc-resumes-san-francisco Interestingly enough, JC Resume's BBB page is in Estero, Florida where the BBB indicates they don't answer their telephone or reply to their mail so the BBB has stopped taking complaints. http://www.bbb.org/west-florida/business-reviews/resume-service/jc-resumes-in-estero-fl-90278464 The bottom line is that if you don't need much work, you will overpay for your resume. If you need a lot of work, you are taking your chances because freelancers get paid the same for a hard resume as they do an easy resume and in order to get the work done, little time is spent on the hard piece. Common complaints include cut and paste jobs, wrong information and sometimes even the wrong resume sent on completion. In today's world it is easy to create a fancy website and make lots of promises, especially if you do not provide telephone support. If you buy a resume from a service that does not deliver on promises, contact your credit card company to initiate a disputed charge and post a report where you you save others the trouble you have experienced.