I paid this company more than €3500 in the starting of December 2018 for the purpose of National Visa D of Lithuania. They even gave me in writing that 50% will be refunded in case visa gets rejected(which was unlikely as per them). Also on their website as well as they said all the paperwork will be completed with in 20-30 days. But nothing happened as per their commitment and they simply made one blunder after another or it seemed that they don’t know anything what they were doing or many times I felt I have been scammed. What is your opinion on the below facts.
Now, I am writing below events as they occurred so the readers can judge on their own about this company.
Dec 6th-Full Payment made on December 6th 2018 on a commitment if preparing documents within 3 weeks.
Dec 15th- I mailed them all the documents within a week which they received before December 15th 2018.
Jan 6th-after chasing them multiple times they stated they will take another 3 weeks to prepare all documents.
After 3 weeks of chasing them multiple times again they asked for additional documents.
Jan 30th-Again after several emails I was told that Artiom is on vacation till February 15th 2019
Feb 18th-they emailed that documents are ready and we will mail it to you now.
Feb 27th- Again after chasing them for several days they emailed on February 27th that the company they formed is 1 year old therefore it is not valid as per the new rules. Now, when I checked on this no rule were changed. As per the National Visa D requirement you have to buy the current year company which they did not know or they kept fooling me.
Now they said we will form a new company and it will take another 2 weeks. Moreover they blamed me for forming a wrong company whereas everything was done by them as I had given them the power of attorney.
As they were not attending our calls and were replying late, we called them pretending to be a new client and they were quick to reply and stated everything will be done in 2 weeks.
Again kept chasing them after 2 weeks but they kept delaying it. When ever I used to ask for an update they would ask me some or the other document like passport copy or some other documents which they already had.
Mar 27th- Still they kept asking me for more documents.
Apr 3rd- Again I mailed them signed documents
May 7th- They finally prepared the documents.
May 23rd- Appointment date was set with the Embassy after 5 months.
June 5th- The visa got denied due to incomplete documents as they had not prepared Business Plan which is suppose to be the main document when applying for a business visa. For those reasons they thought we could become illegal immigrants. My wife and I have travelled about 20 Western countries just in last 3 years including Lithuania and never had any denial nor ever misused any visa rules.
I asked for 50% refund as this was agreed by them, but they denied but when I showed them the proof they gave me an option of appealing in the Lithuanian Court against the visa rejection.
19th June- This was the late date to appeal but they never gave me the complete information as what is required. Right on 18th June they gave me a huge list of documents that needed to be submitted with the court and also said I need to get all the documents translated to Lithuanian language along with notarized stamps and mail the documents.
So this was impossible and nothing was done and I thought let’s try one more time and apply again with the embassy and this time we should have the business plan as that was the main document missing last time.
This time they prepared the business plan (which they should have done the first time) and took the appointment date and nothing more.
August 28th- Again the visa got rejected as they felt that documents are not genuine; whereas, all the documents we submitted from our end were prepared by our Chartered Accountant with their stamp and even they were notarized.
Now when I asked for 50% refund they simply denied and said we have done a lot of work so we can not refund. Whereas, they took 9 months to prepare the right set of documents which was a matter of just 20 days (not sure if they still made the right documents).
Now they asked me to be careful while going public as I have signed a non disclosure. So they are free to do whatever they want.
All above points are the facts and I have a proof of everything.
Refund what was promised