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Xilisoft.com
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DO NOT BUY XILISOFT AUDIO CONVERTER PRO FOR MAC
By: Apr 06, 2017I recently purchased xilisoft audio converter pro for my MacBook. I paid 66.98 Canadian for the software, 16 of that was to be able to redownload the software for 2 years. Most companies don't charge for redownloading and will let you do it for free...for a lifetime. I tried installing xilisoft audio converter pro for my mac and it immediately crashed the mac, restarted the mac and uninstalled itself. I thought this was weird, but I'm resilient and had to try it again. As I paid for the software and wanted to do my due dilligence. I tried a few times and with the same result.... right after installation...screen went black white writing saying the mac crashed ands to be restarted followed by the software being uninstalled. I tried contacting the support team and all they sent me was a copt of my purchase receipt. I then contacted the sales team and asked for a full refund, because Ive paid for a service/product which wasn't working.
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They sent me 2 more copies of my receipt. There is no phone number for xilisoft on their website and I even tried to find the corporate number and no luck. These people sold me sofware that doesn't work and wont even help me with support or a refund. DO NOT BUY ANYTHING FROM XILISOFT.-
My demands:
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A full refund and for them to audit their service/sales staff. Alos to add a phone number for support and sales.
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User Recommendation:
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Stay away
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Resolution:
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Unresolved
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Also reported:
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Monetary damages:
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$66.98
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